While LA Financial Credit Union remains open, please check our COVID-19 Updates page for the latest information on branch closures and special business hours at branches.

Please help us and your fellow members at this time by first attempting to conduct your business online whenever possible through Online and/or Mobile Banking. We are experiencing high call volumes, and almost all financial transactions and loan applications can be completed online. We appreciate your understanding & patience.

If you need to contact the Credit Union, please send a Secure Message through Online or Mobile Banking to discuss your financial needs. You may also send a message by using the Contact Us form on our website.

We highly recommend using these banking channels to conduct your financial transactions during this time:

• Access online banking anytime at: lafinancial.org
• Don’t have the mobile app? Download it now
• Use any of our 30,000 free CO-OP ATMs. Simply check, “Surcharge Free ATMs,” and find a location near you
• Call our Contact Center at: 1-800-894-1200. Contact Center hours are:
  • Monday – Thursday: 8am – 5pm PT
  • Friday: 8am – 6pm PT.

We understand that there may be concerns right now due to market volatility caused by COVID-19 and we want you to rest assured that your money is safe. LA Financial Credit Union is a financially sound and strong institution. Deposits up to $250,000 (per depositor and per ownership category) are insured by the National Credit Union Association (NCUA). Learn more about how your accounts are federally insured here.

Accessing Your Accounts & Conducting Transactions via Phone, Online, and Mobile Banking Services
You can conduct almost all banking services and transactions via phone, online and/or mobile banking. We highly recommend using these banking channels to conduct your financial transactions during this time.

• Access online banking anytime at: lafinancial.org
• Don’t have the mobile app? Download it now
• Use any of our 30,000 free CO-OP ATMs. Simply check, “Surcharge Free ATMs,” and find a location near you
• Call our Contact Center at: 1-800-894-1200. Contact Center hours are:
  • Monday – Thursday: 8am – 5pm PT
  • Friday: 8am – 6pm PT.

For temporary branch closures, we will still be available through Online & Mobile Banking and by phone. As this is a continuously changing situation we will update you further when we are able to re-open any temporarily closed branch. Please visit our COVID-19 Updates page for the latest information.

If you’re experiencing a financial hardship due to layoff, reduced hours, loss of income, etc., we have a Member Emergency Loan available up to $5,000. You must already have an existing membership with us in order to apply. Please click here for further details.

The credit union is actively monitoring the current situation and has a process in place to review and modify the availability of cash or debit card transactions as needed. At this time, we continue to operate as normal. Refer to our Electronic Services Account Agreement for current limits.

Yes, you can still access your accounts through online and mobile banking and by phone. Should the Credit Union be required to modify our operating hours, our internal operations will continue to function, including ACH and payroll postings, mobile deposits, and debit cards will continue to work.

Bill Payments will continue to be processed as normal. Our online banking system, including Bill Pay, is available 24/7 and we anticipate no disruption in service.

At this time, no changes are anticipated related to Regulation D transfer limitations. Regulation D is a federal regulation that controls the number of times each month that funds may be electronically transferred from your Savings account. Currently, Regulation D allows for 6 transfers from your Savings account per month. We will let you know should regulatory changes provide for exceptions.

Yes, these services will still be available.

Yes, our fraud department will continue to monitor card activity as normal.